{"id":10975,"date":"2025-07-27T21:00:10","date_gmt":"2025-07-27T21:00:10","guid":{"rendered":"https:\/\/www.mikropakket.be\/service-client\/"},"modified":"2025-11-20T11:50:35","modified_gmt":"2025-11-20T11:50:35","slug":"service-client","status":"publish","type":"page","link":"https:\/\/www.mikropakket.be\/fr\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10975\" class=\"elementor elementor-10975 elementor-7091\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7de30 e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"cf7de30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d61fc1 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"6d61fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7ea54 elementor-widget-mobile__width-inherit wcf-starter-animations-none elementor-widget elementor-widget-wcf--title\" data-id=\"9f7ea54\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"wcf--title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"wcf--title\">Service client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f3c67d e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"2f3c67d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-01bc0f0 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"01bc0f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c16267 wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"9c16267\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-weight: 400;\"><strong>Mikropakket Belgique<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f557d wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"e4f557d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><a href=\"tel:+3222540970\">+32 2 254 09 70<\/a><\/p><p style=\"font-weight: 400;\"><a href=\"mailto:info@mikropakket.be\">info@mikropakket.be<\/a><\/p><p style=\"font-weight: 400;\">Lundi \u00e0 vendredi : 8h30 \u2013 17h30<\/p><p style=\"font-weight: 400;\">Samedi : 8h30 \u2013 13h00<\/p><p style=\"font-weight: 400;\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3f12d1 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"f3f12d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd94f5 wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"8cd94f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-weight: 400;\"><strong>Mikropakket Pays-Bas<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84d524f wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"84d524f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><a href=\"tel:0302209011\">+31 (0)30-220 9011<\/a><\/p><p style=\"font-weight: 400;\"><a href=\"mailto:klantenservice@mikropakket.nl\">klantenservice@mikropakket.nl<\/a><\/p><p style=\"font-weight: 400;\">Lundi \u00e0 vendredi : 8h30 \u2013 17h30<\/p><p style=\"font-weight: 400;\">Samedi : 8h30 \u2013 13h00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06a5b74 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"06a5b74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f6e71 wcf-starter-animations-none elementor-widget elementor-widget-image\" data-id=\"b0f6e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.mikropakket.be\/wp-content\/uploads\/bedankt.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97d8924 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"97d8924\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8c271e3 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"8c271e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-464286b elementor-widget__width-initial wcf-starter-animations-none elementor-widget elementor-widget-heading\" data-id=\"464286b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ destinataires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29a035c e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"29a035c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6385ca6 elementor-widget__width-inherit elementor-widget elementor-widget-wcf--a-accordion\" data-id=\"6385ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--a-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf--a-accordion style-\">\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1041\" class=\"tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"tab-content-1041\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment puis-je v\u00e9rifier l\u2019heure estim\u00e9e de livraison de mon envoi?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1041\" class=\"tab-content\" data-tab=\"1\" role=\"region\" aria-labelledby=\"tab-title-1041\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Rendez-vous sur<\/span> &lsquo;<a href=\"https:\/\/track.mikropakket.nl\/\">Track &amp; Trace<\/a>&lsquo;.<\/p><p><span style=\"font-weight: 400;\">Saisissez votre num\u00e9ro de colis ou code MN, ainsi que votre code postal, pour obtenir les informations les plus r\u00e9centes. Malheureusement, nous ne pouvons pas fournir d\u2019indication plus pr\u00e9cise que celle affich\u00e9e sur le site.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1042\" class=\"tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"tab-content-1042\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment puis-je fixer un nouveau rendez-vous pour ma livraison?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1042\" class=\"tab-content\" data-tab=\"2\" role=\"region\" aria-labelledby=\"tab-title-1042\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Rendez-vous sur<\/span> <a href=\"https:\/\/track.mikropakket.nl\/\"><span style=\"font-weight: 400;\">non livr\u00e9<\/span><\/a> <span style=\"font-weight: 400;\">et utilisez le code figurant sur la carte re\u00e7ue pour planifier une nouvelle livraison.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Vous n\u2019avez pas re\u00e7u de carte? Contactez-nous par e-mail \u00e0<\/span><span style=\"font-weight: 400;\">\u00a0<a href=\"mailto:checkout@mikropakket.be\">checkout@mikropakket.be<\/a><\/span>\u00a0<span style=\"font-weight: 400;\">en mentionnant votre nom et votre adresse compl\u00e8te<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1043\" class=\"tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"tab-content-1043\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tEst-il possible de modifier l\u2019adresse de livraison de mon envoi?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1043\" class=\"tab-content\" data-tab=\"3\" role=\"region\" aria-labelledby=\"tab-title-1043\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Pour toute modification d\u2019adresse, veuillez contacter l\u2019exp\u00e9diteur de votre colis. Mikropakket ne peut modifier l\u2019adresse que si l\u2019exp\u00e9diteur nous en fait la demande par e-mail.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fd1584 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"9fd1584\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57242c3 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"57242c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-620b775 elementor-widget__width-initial wcf-starter-animations-none elementor-widget elementor-widget-heading\" data-id=\"620b775\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ exp\u00e9diteurs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfd3d51 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"bfd3d51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-673d257 elementor-widget__width-inherit elementor-widget elementor-widget-wcf--a-accordion\" data-id=\"673d257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--a-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf--a-accordion style-\">\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1081\" class=\"tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"tab-content-1081\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment faire enlever mes colis \u00e0 des jours fixes?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1081\" class=\"tab-content\" data-tab=\"1\" role=\"region\" aria-labelledby=\"tab-title-1081\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Vous pouvez demander \u00e0 ce que vos colis soient enlev\u00e9s \u00e0 des jours fixes. Le chauffeur viendra dans les cr\u00e9neaux horaires convenus.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Des frais suppl\u00e9mentaires s\u2019appliquent pour les enl\u00e8vements \u00e0 des horaires fixes.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Toute modification (m\u00eame ponctuelle) des horaires d\u2019enl\u00e8vement doit \u00eatre communiqu\u00e9e au moins 24 heures \u00e0 l\u2019avance. En d\u00e9cembre, ce d\u00e9lai est port\u00e9 \u00e0 5 jours ouvrables.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1082\" class=\"tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"tab-content-1082\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment transmettre une demande d\u2019enl\u00e8vement?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1082\" class=\"tab-content\" data-tab=\"2\" role=\"region\" aria-labelledby=\"tab-title-1082\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Envoyez votre demande par e-mail \u00e0 <a href=\"mailto:checkout@mikropakket.be\">checkout@mikropakket.be<\/a><\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1083\" class=\"tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"tab-content-1083\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment faire enlever mes colis \u00e0 une autre adresse en Belgique?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1083\" class=\"tab-content\" data-tab=\"3\" role=\"region\" aria-labelledby=\"tab-title-1083\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Transmettez votre demande d\u2019enl\u00e8vement un jour ouvrable \u00e0 l\u2019avance.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> En plus des frais d\u2019exp\u00e9dition, des frais suppl\u00e9mentaires s\u2019appliquent pour la cr\u00e9ation de l\u2019\u00e9tiquette d\u2019enl\u00e8vement.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Mikropakket g\u00e9n\u00e8re alors une commande d\u2019enl\u00e8vement, et le chauffeur appose l\u2019\u00e9tiquette sur le colis lors de la collecte \u00e0 l\u2019adresse indiqu\u00e9e.<\/span><\/p><p><b>Attention : le colis doit \u00eatre pr\u00eat \u00e0 l\u2019adresse d\u2019enl\u00e8vement.<\/b><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1084\" class=\"tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"tab-content-1084\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment Mikropakket garantit-il la qualit\u00e9 et la tra\u00e7abilit\u00e9 de mon envoi pendant le processus de collecte et de livraison?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1084\" class=\"tab-content\" data-tab=\"4\" role=\"region\" aria-labelledby=\"tab-title-1084\">\r\n\t\t\t<p>Pour traiter correctement vos colis, Mikropakket utilise une \u00e9tiquette d\u2019exp\u00e9dition avec des codes-barres sp\u00e9ciaux. Ces codes-barres contiennent vos donn\u00e9es ainsi que celles du destinataire. Pendant les \u00e9tapes de collecte, de tri et de distribution, ces codes-barres sont scann\u00e9s \u00e0 des points strat\u00e9giques. Cela permet de conna\u00eetre \u00e0 tout moment l\u2019\u00e9tat complet de votre colis et de savoir o\u00f9 il se trouve.<\/p><p>En outre, Mikropakket surveille les \u00e9ventuelles erreurs dans le processus afin de les corriger imm\u00e9diatement. Ces contr\u00f4les automatiques fournissent au syst\u00e8me de tri Mikropakket les informations n\u00e9cessaires pour rectifier une mauvaise lecture ou un dysfonctionnement, \u00e9ventuellement \u00e0 l\u2019aide des images des cam\u00e9ras.<\/p><p>Gr\u00e2ce \u00e0 ce principe \u00ab lean \u00bb :<\/p><ul><li>les erreurs sont corrig\u00e9es imm\u00e9diatement<\/li><li>Mikropakket \u00e9conomise des co\u00fbts (pas de trajets de correction)<\/li><li>vous b\u00e9n\u00e9ficiez de la meilleure qualit\u00e9 possible !<\/li><\/ul>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1085\" class=\"tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"tab-content-1085\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tComment g\u00e9n\u00e9rer une \u00e9tiquette Mikropakket?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1085\" class=\"tab-content\" data-tab=\"5\" role=\"region\" aria-labelledby=\"tab-title-1085\">\r\n\t\t\t<p><b>Via notre portail web A-curo<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Depuis n\u2019importe quel ordinateur et navigateur, vous acc\u00e9dez \u00e0 notre portail en ligne pour enregistrer vos colis et imprimer les \u00e9tiquettes.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Avantage : votre colis est automatiquement enregistr\u00e9 pour enl\u00e8vement aupr\u00e8s de notre service client, \u00e0 la date que vous avez indiqu\u00e9e.<\/span><\/p><p><b>Via d\u2019autres solutions<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> En concertation avec vous, nous mettons en \u0153uvre la solution la plus adapt\u00e9e pour une transmission rapide des commandes.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Cela peut se faire via notre portail web, mais nous proposons \u00e9galement d\u2019autres options :<\/span><\/p><p><b>2a Standalone<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Installation de notre application d\u2019\u00e9tiquetage <\/span><b>KILO<\/b><span style=\"font-weight: 400;\">, en version autonome ou sur plusieurs PC en r\u00e9seau.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> T\u00e9l\u00e9chargez l\u2019application KILO en bas de cette page.<\/span><\/p><p><b>2b KILO (file-watcher)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Connexion de KILO \u00e0 votre syst\u00e8me ERP : un fichier est enregistr\u00e9 dans un dossier surveill\u00e9 en continu par KILO.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> D\u00e8s l\u2019enregistrement, une \u00e9tiquette est automatiquement g\u00e9n\u00e9r\u00e9e.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> T\u00e9l\u00e9chargez l\u2019application KILO en bas de cette page.<\/span><\/p><p><b>2c API (webservices)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Via un service web REST, votre syst\u00e8me envoie les champs requis \u00e0 l\u2019API Mikropakket, qui retourne l\u2019\u00e9tiquette appropri\u00e9e.<\/span><\/p><p><b>2d D\u00e9veloppement personnalis\u00e9<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Vous int\u00e9grez les sp\u00e9cifications d\u2019\u00e9tiquettes Mikropakket directement dans votre propre syst\u00e8me.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1086\" class=\"tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"tab-content-1086\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tPuis-je envoyer mon colis avec une responsabilit\u00e9 accrue?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1086\" class=\"tab-content\" data-tab=\"6\" role=\"region\" aria-labelledby=\"tab-title-1086\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Notre m\u00e9thode de travail est \u00e0 la fois personnalis\u00e9e et transparente en mati\u00e8re de conditions et de responsabilit\u00e9.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Nous transportons vos envois selon les <\/span><b>Conditions g\u00e9n\u00e9rales de transport 2002 (AVC 2002)<\/b><span style=\"font-weight: 400;\">, d\u00e9pos\u00e9es aupr\u00e8s des tribunaux d\u2019Amsterdam et de Rotterdam.<\/span><\/p><p><b>Responsabilit\u00e9 accrue Allrisk<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Vous souhaitez une s\u00e9curit\u00e9 maximale et des performances optimales ?<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Optez pour notre formule <\/span><b>Allrisk<\/b><span style=\"font-weight: 400;\"> avec responsabilit\u00e9 accrue.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Le risque est ainsi align\u00e9 sur la performance de transport, pour une gestion des risques optimale.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Nous sommes \u00e0 votre disposition pour discuter des options et des tarifs. N\u2019h\u00e9sitez pas \u00e0 nous contacter pour un conseil personnalis\u00e9.<\/span><\/p><p><b>Transport international au sein de l\u2019UE<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Pour les envois vers des destinations dans l\u2019Union europ\u00e9enne, le <\/span><b>Contrat de transport international de marchandises par route (CMR)<\/b><span style=\"font-weight: 400;\"> s\u2019applique.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Dans ce cas, la responsabilit\u00e9 maximale de Mikropakket est de <\/span><b>8,33 DTS par kilogramme<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Le taux actuel du DTS est disponible sur le site du FMI <\/span><a href=\"https:\/\/www.imf.org\/\"><b>www.imf.org<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 cette approche transparente, vous savez toujours exactement \u00e0 quoi vous attendre avec Mikropakket.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1087\" class=\"tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"tab-content-1087\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tProposez-vous l\u2019exp\u00e9dition contre remboursement ?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1087\" class=\"tab-content\" data-tab=\"7\" role=\"region\" aria-labelledby=\"tab-title-1087\">\r\n\t\t\t<p>Vous souhaitez que le montant soit encaiss\u00e9 avant la remise de votre envoi ? C\u2019est possible avec Mikropakket Remboursement. Chez Mikropakket, c\u2019est toujours \u00ab paiement avant livraison \u00bb : nous ne remettons jamais un colis sans avoir d\u2019abord per\u00e7u le montant du remboursement.<\/p><p>Si vous souhaitez utiliser ce service, contactez Mikropakket. Le remboursement est disponible dans le Benelux. Les montants collect\u00e9s sont transf\u00e9r\u00e9s sur votre compte une fois par semaine. Des frais administratifs s\u2019appliquent pour les envois contre remboursement.<\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-item\">\r\n\t\t\t\t\t\t\t<h3\t\t\tid=\"tab-title-1088\" class=\"tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"tab-content-1088\" aria-expanded=\"false\">\r\n\t\t\t<span class=\"accordion-icon accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t<span class=\"icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\r\n\t\t\t\t<span class=\"icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\r\n\t\t\t<\/span>\r\n\t\t\t<span class=\"accordion-title\" tabindex=\"0\">\r\n\t\t\t\t\r\n\t\t\t\tPouvez-vous remettre mon envoi \u00e0 une personne autoris\u00e9e?\t\t\t<\/span>\r\n\t\t<\/h3>\r\n\t\t<div id=\"tab-content-1088\" class=\"tab-content\" data-tab=\"8\" role=\"region\" aria-labelledby=\"tab-title-1088\">\r\n\t\t\t<p>Vous souhaitez que votre envoi soit remis uniquement \u00e0 une personne que vous avez autoris\u00e9e ? C\u2019est possible gr\u00e2ce \u00e0 notre service distribution nominative.<\/p><p>Le chauffeur Mikropakket remettra alors votre envoi exclusivement \u00e0 la personne d\u00e9sign\u00e9e. Cela signifie qu\u2019il devra parfois attendre que cette personne se pr\u00e9sente \u00e0 la r\u00e9ception, avant de proc\u00e9der \u00e0 une v\u00e9rification d\u2019identit\u00e9 et un contr\u00f4le en face-\u00e0-face pour remettre le colis.<\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-301fd3b e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"301fd3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6cd345f e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"6cd345f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7be9799 elementor-widget__width-initial wcf-starter-animations-none elementor-widget elementor-widget-heading\" data-id=\"7be9799\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jours sp\u00e9ciaux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8b42d elementor-widget elementor-widget-html\" data-id=\"2e8b42d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"mp-container-opening-hours\">\n    <script src=\"https:\/\/content.mikropakket.be\/loader\/opening-hours\"><\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ddd4e1c e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"ddd4e1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-87212e2 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"87212e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-755364b elementor-widget__width-initial wcf-starter-animations-none elementor-widget elementor-widget-heading\" data-id=\"755364b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9chargements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076b89e wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"076b89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez t\u00e9l\u00e9charger ci-dessous l\u2019application Kilo pour Windows :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d151814 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"d151814\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1bd45d9 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"1bd45d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73e8bf7 wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"73e8bf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Application Kilo (32 bits)<\/h3><p>Cliquez sur les deux boutons pour t\u00e9l\u00e9charger Kilo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-001584b elementor-widget__width-initial elementor-widget elementor-widget-wcf--button\" data-id=\"001584b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf__btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mikropakket.be\/files\/access-runtime\/AccessRuntime.exe\" target=\"_blank\" class=\"wcf-btn-default btn-hover-none\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud-download-alt\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4zm-132.9 88.7L299.3 420.7c-6.2 6.2-16.4 6.2-22.6 0L171.3 315.3c-10.1-10.1-2.9-27.3 11.3-27.3H248V176c0-8.8 7.2-16 16-16h48c8.8 0 16 7.2 16 16v112h65.4c14.2 0 21.4 17.2 11.3 27.3z\"><\/path><\/svg>\t\t\t\t\tAccess runtime downloaden\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0d833 elementor-widget__width-initial elementor-widget elementor-widget-wcf--button\" data-id=\"5e0d833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf__btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mikropakket.be\/files\/kilo\/2.7.3\/setup.exe\" target=\"_blank\" class=\"wcf-btn-default btn-hover-none\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud-download-alt\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4zm-132.9 88.7L299.3 420.7c-6.2 6.2-16.4 6.2-22.6 0L171.3 315.3c-10.1-10.1-2.9-27.3 11.3-27.3H248V176c0-8.8 7.2-16 16-16h48c8.8 0 16 7.2 16 16v112h65.4c14.2 0 21.4 17.2 11.3 27.3z\"><\/path><\/svg>\t\t\t\t\tKilo setup downloaden\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e86565d e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"e86565d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f22d87f wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"f22d87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Astuce<\/h4><p>En cas de remplacement de votre ordinateur, vous pouvez copier la base de donn\u00e9es \u00ab\u00a0kilo.accdb\u00a0\u00bb vers le nouvel appareil afin de conserver vos donn\u00e9es (fichier client, historique d\u2019exp\u00e9dition).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71cab2a e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"71cab2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b3e6e5 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"2b3e6e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72ca7e5 wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"72ca7e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Message d\u2019erreur lors de l\u2019installation ?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-990da85 elementor-widget elementor-widget-n-accordion\" data-id=\"990da85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1600\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1600\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cliquez ici pour une autre version de Kilo. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1600\" class=\"elementor-element elementor-element-a5fb8bd e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"a5fb8bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33ee73d wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"33ee73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Application Kilo (64 bits)<\/h3><p>Cliquez sur les trois boutons pour t\u00e9l\u00e9charger Kilo.<br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-851cc54 wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"851cc54\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3:55 PM 4\/25\/2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97b0c35 elementor-widget__width-initial elementor-widget elementor-widget-wcf--button\" data-id=\"97b0c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf__btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.microsoft.com\/nl-nl\/download\/details.aspx?id=50040\" target=\"_blank\" class=\"wcf-btn-default btn-hover-none\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud-download-alt\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4zm-132.9 88.7L299.3 420.7c-6.2 6.2-16.4 6.2-22.6 0L171.3 315.3c-10.1-10.1-2.9-27.3 11.3-27.3H248V176c0-8.8 7.2-16 16-16h48c8.8 0 16 7.2 16 16v112h65.4c14.2 0 21.4 17.2 11.3 27.3z\"><\/path><\/svg>\t\t\t\t\t1) Access runtime 64bit downloaden\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96386f9 elementor-widget__width-initial elementor-widget elementor-widget-wcf--button\" data-id=\"96386f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf__btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/content.mikropakket.nl\/files\/access-runtime\/AccessDatabaseEngine.exe\" target=\"_blank\" class=\"wcf-btn-default btn-hover-none\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud-download-alt\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4zm-132.9 88.7L299.3 420.7c-6.2 6.2-16.4 6.2-22.6 0L171.3 315.3c-10.1-10.1-2.9-27.3 11.3-27.3H248V176c0-8.8 7.2-16 16-16h48c8.8 0 16 7.2 16 16v112h65.4c14.2 0 21.4 17.2 11.3 27.3z\"><\/path><\/svg>\t\t\t\t\tAccess runtime 2 downloaden\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66bdab2 elementor-widget__width-initial elementor-widget elementor-widget-wcf--button\" data-id=\"66bdab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wcf--button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf__btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.mikropakket.be\/files\/kilo\/2.7.3\/setup.exe\" target=\"_blank\" class=\"wcf-btn-default btn-hover-none\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud-download-alt\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4zm-132.9 88.7L299.3 420.7c-6.2 6.2-16.4 6.2-22.6 0L171.3 315.3c-10.1-10.1-2.9-27.3 11.3-27.3H248V176c0-8.8 7.2-16 16-16h48c8.8 0 16 7.2 16 16v112h65.4c14.2 0 21.4 17.2 11.3 27.3z\"><\/path><\/svg>\t\t\t\t\tKilo setup downloaden\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e445a6a e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"e445a6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e04bab wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"0e04bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Le runtime Access est requis pour utiliser l\u2019application KILO.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4773e6f wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"4773e6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Attention : le runtime Access 32 bits n\u2019est pas compatible avec une version 64 bits de Microsoft Office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21c1b66 e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"21c1b66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1b9cac e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"e1b9cac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service client Mikropakket Belgique +32 2 254 09 70 info@mikropakket.be Lundi \u00e0 vendredi : 8h30 \u2013 17h30 Samedi : 8h30 \u2013 13h00 Mikropakket Pays-Bas +31 (0)30-220 9011 klantenservice@mikropakket.nl Lundi \u00e0 vendredi : 8h30 \u2013 17h30 Samedi : 8h30 \u2013 13h00 FAQ destinataires Comment puis-je v\u00e9rifier l\u2019heure estim\u00e9e de livraison de mon envoi? Rendez-vous sur &#8216;Track [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10975","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Besoin d\u2019aide ? Notre service client est l\u00e0 pour vous aider - Mikropakket BE<\/title>\n<meta name=\"description\" content=\"Assistance pour le suivi des envois (track &amp; trace), les retraits, la responsabilit\u00e9, les \u00e9tiquettes et bien plus encore via notre FAQ claire et nos t\u00e9l\u00e9chargements.En savoir plus!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mikropakket.be\/fr\/service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Besoin d\u2019aide ? Notre service client est l\u00e0 pour vous aider - Mikropakket BE\" \/>\n<meta property=\"og:description\" content=\"Assistance pour le suivi des envois (track &amp; trace), les retraits, la responsabilit\u00e9, les \u00e9tiquettes et bien plus encore via notre FAQ claire et nos t\u00e9l\u00e9chargements.En savoir plus!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mikropakket.be\/fr\/service-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Mikropakket BE\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-20T11:50:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mikropakket.be\/wp-content\/uploads\/bedankt.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture est.\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mikropakket.be\\\/fr\\\/service-client\\\/\",\"url\":\"https:\\\/\\\/www.mikropakket.be\\\/fr\\\/service-client\\\/\",\"name\":\"Besoin d\u2019aide ? 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